For developing economies, adequate utility services continue to be a critical factor in promoting economic growth. To ensure delivery of these services now and in the future, governmentsrequire eﬀective techniques to manage their business operations, including interaction with regulatory authorities.
This course reviews current topics in management that are of direct relevance to the eﬀicient administration of utilities. Participants receive a set of tools, learn techniques, and discover models to better manage both privately owned and state-owned utilities. Participans will also acquire the conceptual basis and skills to work within economically regulated environments.
The result is an understanding of current topics, including:
Through presentations, case studies, and on-site meetings with local utilities, participants gain knowledge and skills that are used to develop action plans for utility management in their own countries.
Through successful completion of this course, participants will be able to: