R-304

Utility Management Best Practices

CEUs: 6.0

Course Description

For developing economies, adequate utility services continue to be a critical factor in promoting economic growth. To ensure delivery of these services now and in the future, governmentsrequire effective techniques to manage their business operations, including interaction with regulatory authorities.

This course reviews current topics in management that are of direct relevance to the efficient administration of utilities. Participants receive a set of tools, learn techniques, and discover models to better manage both privately owned and state-owned utilities. Participans will also acquire the conceptual basis and skills to work within economically regulated environments.

The result is an understanding of current topics, including:

  • Price and tariff-setting techniques
  • How to promote innovation and efficiency in utility management
  • How to ensure the best quality of service delivery

Through presentations, case studies, and on-site meetings with local utilities, participants gain knowledge and skills that are used to develop action plans for utility management in their own countries.

Learning Outcomes

Through successful completion of this course, participants will be able to:

  • Examine the latest trends, best practices and lessons learned in utility management
  • Compare standards of various utilities with world-renowned utilities across the world
  • Classify utility business interests within a regulatory environment
  • Understand the varying models to analyze and propose utility rates
  • Design a utility management action plan

Who Will Benefit

  • Directors and key managers of public and private utilities
  • Officials of ministries with responsibility for regulated services
  • Commissioners, directors and key staff of regulatory authorities, agencies, and commissions
  • Staff of bilateral and multilateral international organizations

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