Location: Arlington, VA Classroom
Date: October 4 - 15, 2021
Registration Code: R303-211004-I1
This course will give regulatory authorities the practical tools for constructing a quality of service (QoS) program for regulated utilities.
QoS programs involve a combination of instruments, including regulations directly related to QoS measures, standards with their corresponding indicators, and enforcement and compliance mechanisms.
This course describes these various instruments that can be used to construct a QoS program, while covering involvement with stakeholders as a way to inform decisions related to QoS.
Through successful completion of this course, participants will be able to: