Course Catalogue

IP3’s Regulating QoS course explores the various instruments that can be used to construct a QoS program while covering involvement with stakeholders as a way to inform decisions related to QoS while giving regulatory authorities the practical tools for building a quality of service (QoS) program for regulated utilities.

This course discusses the traditional approaches to tariffs, while also presenting tariffs as a tool of regulation, allowing the participants to acquire skills to work within the regulatory environment. This training on tariff-setting and strategies provides participants with a clear understanding of the role tariffs play in regulated utilities. Participants will consider cost recovery requirements, quality of service issues, and tariff rate strategies in various markets and sectors, namely, electricity, oil and gas, and non-energy utilities.

Water Utilities Productivity and Efficiency examines both a conceptual framework for productivity and efficiency and a comprehensive revision of current methodologies for assessing productivity and efficiency, with a focus on water utilities. The analyses focus on the presentation of IRM/industry performance measures that are of practical relevance to policymakers and/or regulators. Through presentations, case study reviews, and simulated exercises, participants will gain knowledge and skills that will be used to develop real-world action plans that can be used by water utility managers and regulators in their own countries, states, and municipalities.