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COMPETITIVE UTILITY MANGEMENT SERIES

Commercializing Utilities: Strategies for Sustainable Viability in Any Market Environment
Locations Dates Tuition Catalog # CEU's Language
Washington, D.C. November 8-10, 2010 US $4,750 1031-WA 6.0 English

All Course Participants Receive a Laptop Computer!
Benefits | Who Should Attend | Course Learning Objectives | Course Content | |


How You Will Benefit:

  • Discover the latest trends, successes and failures in electricity and water regulation
  • Learn how to benchmark your regulatory authority against the best in the world
  • Learn how to strengthen effective electricity and water regulatory institutions and procedures
  • Understand advanced regulatory techniques which promote market development
  • Learn how to improve enforcement of financial, service and performance standards
  • Learn the current issues in financing for a sustainable future, including water quality, carbon trading, greenhouse gas emission reduction and renewables
  • Global dialogue and learning opportunities through participant interactions in small working groups
  • Interactive training sessions and individual Action Plan development, which is rewarding and technically applicable to participants’ own professional environments

Technology and Training at IP3

At IP3, we believe there is a tremendous opportunity to integrate information and communication technology into education and training. In all of our Washington, D.C.-based courses, each participant is provided a new mobile Intel® CoreDuo or AMD Turion® laptop computer (as part of the course fees) that will be integrated into the learning process through the following:

  • Course materials provided via dedicated intranet site
  • Internet research and communication tools via broadband wireless (Wi-Fi) access in the classroom
  • Case study and simulation activities
  • All Action Plans will be completed and submitted electronically

After the course is concluded, access to course materials and discussion boards will be available for up to two weeks to facilitate worldwide networking and follow up with participants.



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Who Should Attend

Managers, Engineers, Directors, Board Members, and Senior Staff of Public and Private Utilities

Managers, Commissioners, and Line Staff from Regulatory Agencies/Authorities

Ministry and Agency Officials and Engineers responsible for service delivery

Professionals from Financial Institutions and Capital Markets Agencies

Project Officers of Bilateral and Multilateral International Organizations


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Course Learning Objectives

Whether publicly- or privately-owned, these energy, water, telecommunications and transportation utility all face the challenge of operating in a commercial environment. In that environment, utilities worldwide are under pressure to cut costs, raise revenues, improve operations and expand service delivery. Moreover, in responding to those pressures, utility managers must think creatively about restructuring their enterprises into commercially viable business units such that these vital utility services are sustainable without reliance upon government subsidies.

Participants who attend IP3’s intensive training course on Commercializing Utilities: Strategies for Sustainable Viability in Any Market Environment will learn a number of management, financial and operational strategies, tools that will dramatically improve their utility’s structure and performance. The course will specifically address these critical issues:

  1. How to develop a strategic plan for commercialization in a challenging economic and financial environment.
  2. How the utility’s management structure should be fashioned to meet the demands of regulation in a cost-effective manner.
  3. How to present and analyze financial data to better plan for tariff setting, cost recovery, capital budgeting and profitability.
  4. How to analyze operational priorities and improve structures and procedures.
  5. How to identify and customer needs and become a customer-responsive business.
  6. How to build a capable team to manage a commercially viable utility business.
Through presentations by expert instructors, site visits, and simulation exercises, participants are expected to apply the knowledge that they have gained during the course to create their own Utility Commercialization Action Plan.: Return to Top



Course Content

Module I:

Restructuring to Achieve Commercial Viability in Any Market Environment

  • Understanding the need for and benefits of commercialization.
  • Understanding the legal and regulatory framework for commercialization.
  • Understanding the elements of an effective commercialization program in both a growing and retracting environment
  • An interactive example of the commercialization process.
Module II:

Developing the Capacity to Manage a Commercially Viable Business

  • Determining the required levels of staffing for targeted productivity levels.
  • Developing strategies for “right sizing” in both a growing and retracting environment
  • Determining options for management and labor participation in ownership
  • Strengthening communication channels between senior management and utility staff: lessons in leadership
Module III:

The Philosophy and Practice of Cost Recovery and Tariff-Setting

  • Understanding Cost of Service tariffs
  • Achieving full cost recovery through alternative tariff methodologies
  • The utility’s pro-active role in the rate-making process
Module IV:

Operations Management: Benchmarking for Improving Performance

  • Conducting technical audits to identify root causes of inadequate performance
  • Clarifying multi-jurisdictional responsibilities for operations and general management
  • Analyzing options for predictive and preventive maintenance initiatives
  • Establishing realistic benchmarking goals at local, regional and international levels
Module V:

Establishing and/or Improving Customer Service Programs

  • Creating customer service goals and targets
  • Operating effective customer service centers
  • Creating communications channels: town meetings, telephone “hotlines”, web sites and other media.
Module VI:

Site Visits to Utilities
Module VII:

Action Planning


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CEU Certification Eligibility

Certified Utility Management Specialist™
Certified Public-Private Partnership Specialist™

COURSE REGISTRATION FORM

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*Please Note- If paying by credit card, upon acceptance to the course,
you will be directed to our secure site for the transaction.

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