IP3, Training: t_workshops_1933 updated 07_20

		Overview


		2009 Courses

		On-Site and Customized Training

		E-Learning (Online) Courses

		IACET Accreditation

		Professional Certifications

		Administrative Information

		Organizations Trained

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PUBLIC-PRIVATE PARTNERSHIP SERIES

Commercializing Utilities: Strategies to Improve
Operational and Financial Performance

Locations	Dates	Tuition	Catalog #	CEU's	Language
Washington, DC	November 9 - 20, 2009	$4,750	1933 WA	6.0	English

Benefits | Who Should Attend | Course Learning Objectives | Course Content |

How You Will Benefit:

Learn the latest on how to design, implement, and monitor commercialization programs in the water, energy and transportation sectors
Learn the key strategies on how to make your utility competitive in a rapidly changing and challenging economic environment
Learn from case study experiences the key factors in making restructuring or commercialization programs succeed or fail
Participate in management and financial simulation scenarios to utilize “best practices” in utility performance improvement
Develop your own utility reform Action Plan to implement on-the-job
Network and build professional relationships with your fellow participants and leading utility restructuring specialists, managers, and financiers

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Who Should Attend

Managers, Engineers, Directors, Board Members, and Senior Staff of Public and Private Utilities
Managers, Commissioners, and Line Staff from Regulatory Agencies/Authorities
Ministry and Agency Officials and Engineers responsible for service delivery
Professionals from Financial Institutions and Capital Markets Agencies
Project Officers of Bilateral and Multilateral International Organizations

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Course Learning Objectives
In today’s unprecedented challenging economic and financial environment, utilities worldwide are under tremendous pressure to cut costs, raise revenues, improve operations, and expand service delivery. As a result, electricity, water and sewerage, telecommunications, and transportation utilities all face the challenge of operating as if in a commercial environment. Whether publicly- or privately-owned, utilities must face this challenge and develop strategies and plans to improve their overall competitiveness.

Participants who attend IP3’s intensive training course on Commercializing Utilities: Strategies to Improve Operational and Financial Performance will learn a number of management, financial, and operational strategies that empower participants with the tools to dramatically improve utility performance. The course will specifically address these five critical issues:

How to develop an overall strategic plan for commercialization in a challenging environment
How to present and analyze financial data to better plan for tariff setting, cost recovery,, capital budgeting, and profitability
How to analyze overall operational priorities and improve structure and procedures
How to identify customer needs and build a customer-responsive organizational climate
How to build a capable management team to sustain a commercialization initiative

Through presentations by expert instructors, site visits, and simulation exercises, participants are expected to apply the knowledge that they have gained during the course to create their own Utility Commercialization Action Plan.

“Utilities worldwide are under intense pressure to cut costs and raise performance, all while trying to expand service delivery and satisfy an increasingly vocal customer base. Commercializing operations will put your utility on the road to boosting performance, satisfying customer expectations, and improving your bottom line.”
Matthew Hensley
President, IP3

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Course Content
Module I:	Managing Utilities in the New Competitive Environment Balancing the role of utility service delivery with cost recovery or profitability requirements Strategies to corporatize utilities and improve operations in a commercial environment Creating the management restructuring plan and achieving “buy-in” from stakeholders Introducing management outsourcing techniques for improved utility performance
Module II:	Financial Engineering: Asset Management, Cost Recovery, and Profitability Planning Conducting a full-cost financial audit of direct, indirect, and hidden costs Managing assets and inventory with improved capital budget planning Preparing accurate and timely balance sheet, income, and cash flow statements Cost recovery methods through improved billing and collections, rate setting, and new connection fees
Module III:	Operations Management: Benchmarking for Improving Indicators Conducting a technical audit to correct system losses Clarifying responsibilities for maintaining multi-jurisdictional networks and facilities Utilizing re-rating strategies to plan for expansion and operate existing plants more efficiently Analyzing options for predictive and preventive maintenance initiatives Setting benchmarking goals on local, regional, and international levels
Module IV:	Establishing and/or Improving Customer Service Programs Creating customer service goals and targets Creating communication channels: town meetings, telephone “hotlines”, web pages, and other media
Module V:	Strategies for Effective Personnel Utilizations Determining the required levels of staffing for targeted productivity levels Developing strategies for retrenching or redeploying excess employees: severance packaging, retraining, and job counseling Determining options for management and labor participation in ownership Strengthening communication channels between senior management and utility staff: Lessons in leadership Setting benchmarking goals on local, regional, and international levels
Module VI:	Site Visits to Utilities
Module VII:	Action Planning

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CEU Certification Eligibility
Certified Utility Management Specialist™
Certified Public-Private Partnership Specialist™

ONLINE COURSE REGISTRATION FORM

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