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INFRASTRUCTURE REGULATION SERIES
How You Will
Benefit:
- Learn the global trends in utility benchmarking to
improve utility performance
- Understand the various constraints to data collection,
the types of data collected and analyzing data to review performance
- Learn how to facilitate performance information between
utilities, network with regional and international utilities and gain
information from prospective investors
- Learn statutory enforcement, license/contract
enforcement and informal enforcement.
- Develop your own benchmarking action plan to implement
on the job.
- Participate in online group discussions with
participants and experts from around the globe on the benefits, methods, and
strategies of effective utility benchmarking
- Take this valuable and pioneering "Introduction to
Benchmarking" course right from your home or business, on your schedule and at
your pace
- Develop an Action Plan on how you will use the
knowledge to improve your job skills, help your organization and enhance your
value in the marketplace
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| Who Should Attend |
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Managers, Directors,
Board Members, and Senior Staff of Public and Private Utilities
Managers, Commissioners,
and Line Staff from Regulatory Agencies/Authorities
Ministry and Agency
Officials responsible for service delivery
Professionals from
Financial Institutions and Capital Markets Agencies
Project Officers of
Bilateral and Multilateral International Organizations
- Computer/typing skills and with reliable
Internet connectivity (45K modem or higher)
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Course
Learning Objectives
There has been,
over the last few years, a growing worldwide demand for access to reliable
information about utility performance and operating statistics. This is largely
in response to the rapid change in the global utility industry as well as the
increasing pressure on utilities to perform in a competitive environment.
Utility managers, regulators, consumers, and donor officials alike all want to
establish an improved understanding of the financial, operational and service
performance of utilities and benchmarking against the "best of the best"
regionally and internationally is one key way to measure (and thus change)
performance.
IP3's introductory course
titled Fundamentals of Utility Benchmarking and Performance
Monitoring (which will be conducted in an online environment)
provides the opportunity to train hundreds of participants on the fundamental
concepts, tools, techniques, and models of utility benchmarking. The course
contains six modules, with each module completed over a one-week period of
time. Participants are responsible for completing reading assignments,
analyzing case studies, actively participating in discussion boards and chat
rooms with fellow participants and the course instructor, and completing an
action plan. Participants will need access to a computer with Internet
connectivity. Course work is approximately 5 - 6 hours per module/per week. IP3
participants in previous online courses have found they benefit significantly
from the interactive sharing of ideas and insights.
As a result of the course, participants will have an
introductory understanding of the fundamentals of effective utility
benchmarking and their implications for utility managers, regulators, and
consumers. The target audience is professionals who have had limited or little
exposure to benchmarking and are seeking to develop a greater understanding and
skill in the use of this powerful economic development and management tool.
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| Course Content |
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Module I:
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Rationale for Utility Benchmarking
- Global trends in benchmarking
- Determining why and how benchmarking is right for
you
- Identifying the key elements to effective
benchmarking
- Barriers to effective benchmarking
- Sector review: electricity, water,
telecommunications, and transportation Metric benchmarking
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| Module
II: |
Strategies to Identify Utilities
Against which to Benchmark Performance
- Research strategies to identify "best practices"
utilities: international, regional, and local utilities analysis
- Identifying their performance
measurements
- Creating a "benchmark" chart to analyze best
practices
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| Module
III: |
Selecting and Using Multiple
Categories of Performance Indicators
- Defining the top 25 performance indicators
- Determining which indicators are most appropriate
for your utility; data mapping
- Sector analysis using the following performance
indicators: service provision, system reliability, physical asset provision,
operational efficiency and financial performance
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| Module
IV: |
Data Requirements for Effective
Benchmarking
- Determining the data requirements and constraints
to collection of your performance indicators
- Structuring a data collection process; baseline
reporting
- Data analysis: reviewing operators'
performance
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| Module
V: |
Communicating Benchmarking
Processes
- Communicating performance indicator tracking with
key stakeholders: utility management/staff, consumers, regulators, and advocacy
groups
- Networking with regional and/or international
utilities
- Providing performance information for perspective
investors
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VI: |
Benchmarking and Performance
Monitoring as Fundamentals of Effective Regulation
- Formal and informal communication between the
utilities and regulatory agencies
- Using utility financial performance information to
set tariffs
- Regulating the performance of public and private
utilities
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| All
Modules: |
Step by Step Action Planning in
All Six Modules
Prior to completing each module, IP3 requires
participants to complete an Action Plan detailing how they will apply
their new knowledge and skills on-the-job. Our expert faculty members guide
participants in developing their action plans throughout the course, and in
each module participants will present their action plan to the group for peer
review and comments. |
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CEU Certification
Eligibility
Certified
Regulation Specialist™
Certified
Utility Management Specialist™ |
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