IP3, Training: t_workshops_1706 updated 01_19

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INFRASTRUCTURE REGULATION SERIES

Regulation Processes and Procedures Skills Enhancement (ONLINE)

Locations	Dates	Tuition	Catalog #	CEU's	Language
Online	April 11 - May 23, 2007	$750	1706-OL	3.0	English

Benefits | Who Should Attend | Course Learning Objectives | Course Content |

How You Will Benefit:

Learn the key elements to transparency: clarity, autonomy, predictability, accountability, participation, and open access
Learn the latest on how to develop and implement transparent rules and procedures for a regulatory authority
Learn from global case study experiences on what makes for successful - and failed - implementation of processes and procedures
Compare organizational charts, staffing designs, and job descriptions from agencies across the globe
Develop checklists to conduct tariff reviews and communication programming with utilities and consumers
Take this valuable and pioneering "Regulation Skills Development" course right from your home or business, on your schedule and at your pace
Develop your own Action Plan to create transparent rules and procedures, improve your job skills, help your organization and enhance your value in the marketplace
Network and build professional relationships with your fellow participants and course facilitator(s) through the online Discussion Board communication tools

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Who Should Attend

Commissioners, Directors and Key Staff of Regulatory Authorities, Agencies, and Commissions

Ministry Officials Responsible for Policymaking and Establishing Regulatory Authorities

Directors and Key Managers of Public and Private Regulated Utilities

Staff of Bilateral and Multilateral International Organizations

Computer/typing skills and with reliable Internet connectivity (45K modem or higher)

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Course Learning Objectives
Governments on all continents have established regulatory commissions and agencies to oversee the energy, water, telecommunications, and transportation sectors. Most of these agencies (either single or multi-sector) are in operational stages. Commissioners, senior management, advocates and regulated company staff alike are designing and strengthening the rules, processes, and procedures to govern their work requirements. They now face complex structural issues about optimal organization, strategic planning, staffing and training as well as tariffs, licenses and stakeholder communication. All of them require a key component: transparency in regulatory operations.

IP3's course titled Regulation Processes and Procedures Skills Enhancement (which will be conducted in an online environment) provides the opportunity to train hundreds of participants on the fundamental concepts, tools, techniques, and models of utility benchmarking. The course contains six modules, with each module completed over a one-week period of time. Participants are responsible for completing reading assignments, analyzing case studies, actively participating in discussion boards and chat rooms with fellow participants and the course instructor, and completing an action plan. Participants will need access to a computer with Internet connectivity. Course work is approximately 5 - 6 hours per module/per week. IP3 participants in previous online courses have found they benefit significantly from the interactive sharing of ideas and insights.

As a result of taking the course, participants will develop the appropriate regulatory skills to impact operations, management, communications, and financial planning of their regulatory body. The target audience is professionals who have had some exposure to regulation and are seeking to enhance their regulatory knowledge and skills through this practical program.

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Course Content

Module I:

Regulatory Authority Organizational Structure: Defining Clarity of Roles and Objectives

Comparison of organizational models
Creating a strategic plan for the commission/agency and updating it through gap analysis
Staffing requirements and recruitment strategies
Creating accountability through formalized roles, job descriptions and codes of practice
Identifying, recruiting and retaining commissioners

Module II:

Designing and Implementing Transparent Regulatory Laws, Rules, and Procedures

Determining the scope and activities of the regulatory commission/agency: 'evolution' or 'revolution'
Drafting agency rules and ensuring compliance
Establishing clear communication protocols; procedures for petitions and appeals

Module III:

Licenses and Market Access

Determining which activities are best regulated by licensing
Examining the key elements of licensing systems
Reporting requirements
Setting timeframes for review

Module IV:

Conducting a Transparent Tariff/Rate Review

Review of tariff setting options: price-cap and rate-of-return (ROR); and hybrids of both
Conducting rate reviews: procedure checklists and data collection for state-owned and private utilities
Calculating tariff structures and subsidies that reflect policy goals and achieve social objectives
Reviewing operators' financial statements, and monitoring price and tariff compliance
Pro-poor rate design strategies

Module V:

Benchmarking Performance Improvements

Listing Performance indicators
Developing a baseline set of data
Data mapping
Checking for validity
Setting performance targets
Monitoring and reporting on results

Module VI:

Stakeholder/Media Communications, Consumer Protection, and Public Hearings Procedures

Identifying stakeholders and understanding how they are affected by regulation
Consumer protection regulation, complaint filing, and hearing procedures
When and how to consult with consumers, the public, and other regulatory stakeholders
Designing effective public awareness campaigns
Employing alternative dispute resolution (ADR)

All Modules:

Case Study Analysis and Step by Step Action Planning in All Six Modules

Prior to completing each module, IP3 requires participants to complete an Action Plan detailing how they will apply their new knowledge and skills on-the-job. Our expert faculty members guide participants in developing their action plans throughout the course, and in each module participants will present their action plan to the group for peer review and comments.

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CEU Certification Eligibility

Certified Regulation Specialist™

COURSE REGISTRATION FORM

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