IP3, Training: t_workshops_1627 updated 09_08

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PUBLIC POLICY AND GOVERNANCE SERIES

Utilizing E-Government to Improve Government Service Delivery and Increase Transparency

Locations	Dates	Tuition	Catalog #	CEU's	Language
Washington, D.C.	November 6-17, 2006	US $4,450	1627-WA	6.0	English
*All Course Participants Receive a Laptop Computer!*

Benefits | Who Should Attend | Course Learning Objectives | Course Content |

How You Will Benefit:

Learn how e-government programs increase transparency and accountability
Prepare and conduct an e-government assessment of your agency
Learn how to identify and create e-government projects at all levels of government
Develop your own Action Plan for implementation in your work setting
Learn the value of data and how to utilize it for your own advantage
Learn how to use electronic means to communicate with and manage customers
Learn to build a powerful website/portal for your agency's e-commerce activities
Create a strategic e-government and IT Action Plan for your organization
Use your new laptop computer for Internet research, access to course materials during and after the course, case study analysis, simulation exercises, and to create your Action Plan
Network and build professional relationships with your fellow participants and leading utility IT and e-government specialists and managers

Technology and Training at IP3

At IP3, we believe there is a tremendous opportunity to integrate information and communication technology into education and training. In all of our Washington, D.C.-based courses, each participant is provided a new mobile Intel® Pentium® 4 or Celeron® laptop computer (as part of the course fees) that will be integrated into the learning process through the following:

Course materials provided via dedicated intranet site
Internet research and communication tools via broadband wireless (Wi-Fi) access in the classroom
Case study and simulation activities
All Action Plans will be completed and submitted electronically

After the course is concluded, access to course materials and discussion boards will be available for up to two months to facilitate worldwide networking and follow up with participants.

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Who Should Attend

Board Members and Senior Managers

Managers responsible for information technology and e-government programming

Managers responsible for customer service and stakeholder communications

Managers responsible for data management and operations

Ministry Officials responsible for services and activities

Project Officers from Bilateral and Multilateral Institutions providing assistance in E-government and IT

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Course Learning Objectives

In the past five years, information technology has made an explosive impact on the daily lives of people around the globe. For utilities, the impact of this revolution is clear: there is now a real opportunity to deploy new information technologies and e-government strategies throughout all levels of the utility that can realize "ten-fold" efficiency gains in data management, customer service, communications, and operations never thought possible before. However, the key issue is how to harness this rapidly evolving resource in a way that adds immediate and long-term value, is easy to implement, can be completed on time and under budget, and increase transparency and accountability in government.

To help utility managers better plan, develop, implement, and monitor e-government initiatives, IP3 has designed a comprehensive training course titled, Utilizing E-Government to Improve Government Service Delivery and Increase Transparency. In this course, participants will learn to carry out effective "e-government" assessments of the utility, integrate e-government solutions into the various government units and departments, utilize data more effectively, and incorporate web-based e-commerce solutions into service delivery practices. Additionally, an important focus of the training course will be on how to manage and train staff on new e-government processes for utility management. .

Through presentations, case studies, and on-site meetings with leading organizations, participants will gain first-hand knowledge and skills and bring these to bear in developing their own e-government Action Plan.

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Course Content
Module I:	Strategic Planning for E-Government Systems Development Conducting an e-government assessment: key elements and output requirements Understanding how e-government solutions increases transparency and accountability to an organization Integrating e-government use and functions into overall utility planning Determining the desired outputs/outcomes of an e-government system Understanding data storage, flow patterns, and access Identifying hardware and software requirements for e-government systems: architectures and life cycle planning
Module II:	Aligning E-Government Strategies Throughout All Levels of Government Determining e-government needs of each department Creating a cost-justification process for e-government project initiatives Determining the role of various technologies and applications to each department Budgeting for e-government technologies and conducting return on investment analysis Planning for support: supply/value chain management, customer relationship management, and resource planning Using competitive bidding to get best value from consultants, hardware and software vendors
Module III:	Integrating Web-Enabled E-Commerce Solutions for Better Government Service Delivery Identifying Internet-based solutions: customer relationship and service programs, billing/collection, project tracking, and financial tracking Developing a powerful and effective website or portal for information sourcing and stakeholder communications Strategies for internal management communications: e-mail and web-based audio and video conferencing
Module IV:	Management and Staff Training and E-Government Programs Developing human capital through technology Identifying and building the management and operational teams Understanding the requirements and value of staff training Developing training courses: classroom and online training modules options
Module V:	Site Visits and Meetings
Module VI:	Action Planning Prior to completing the course, IP3 requires participants to complete an Action Plan detailing how they will apply their new knowledge and skills on-the-job. IP3 has developed a four-step process to guide participants in developing their action plans. Our expert faculty members conducts several action-planning sessions throughout the course to assist each participant to develop his/her plan. On the last day of the course, each participant will present his/her action plan to the group for peer review and comments.

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CEU Certification Eligibility

Certified Utility Management Specialist™

COURSE REGISTRATION FORM

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