Jamaica
December 2011

For the Office of Utilities Regulation (OUR) in Jamaica, IP3 designed and implemented a one-week training course on Regulatory Impact Assessments. (RIA) and a one-week course on Regulating Quality of Service (RQS).  Each course was conducted for approximately 20 staff members of the OUR.

The RIA course focused on the key elements on developing, designing, implementing, and report regulatory impact assessments. The RQS course focused on the key elements to quality of service regulation, planning and monitoring technical service, monitoring financial issues, and communicating quality of service issues to relevant stakeholders.  IP3 was responsible for all technical content and delivery of all training sessions.  Group action plans on the next steps forward was a key result from the training.

Robert Taylor, lead instructor and IP3 regulatory advisor, states, "The staff of OUR is top notch, conscientious and above all, committed to their work and to using better regulation to improve the investment environment and the quality of services to consumers.”